I was sent an incorrect item (design, style, colour, size). How can I get the item I ordered?
We are so very sorry you were sent the incorrect item! Please know that we strive to exceed your expectations and will get you out the correct item ASAP. Please email our customer service department: orders@Shoepacker.com and they will take care of getting you the right item.
I did not receive all of the items in my package. Where is the rest of my order?
If you received only ONE item and ordered more than one, your order most likely was split between 2 or more of our vendors. We use three different drop shippers that specialize in different designs and items. Because of this, you will get multiple shipments to complete your order.
Please check your receipt that will show from where they are being shipped. If this is the case, then you should be receiving at least two shipments.
If it is coming from the SAME drop shipper according to your receipt and what you received is incomplete, email us so we can resolve the issue for you ASAP. Please email our customer service department – orders@Shoepacker.com – with the following information so we can take care of this for you:
Can I cancel or change my order once it is placed?
We would love to help you with any changes to an order, but unfortunately, once an order is placed we are unable to “modify” an order (change shirt size, add to an existing order, etc.) Therefore, what we CAN DO is cancel and refund the existing order* so you can then place a new order. It is always best just to place another order if you need to add another item or make any modifications.
*If you need to cancel completely or change an item, please know that we can do this if it’s within an 8-hour window from the time you placed the order. We will do our best to catch these within 8 hours but oftentimes apparel & mug items enter into production quickly and we cannot catch them in time OR before non-apparel items ship.
APPAREL/ MUG ORDERS: Every item in your order is 100% customized just for you and it is printed after your order, so please contact us immediately (as in right now) if you have any questions or issues. It may be too late, but sometimes we can catch your stuff before it’s produced.
If you need further help with any of these issues please contact customer service at orders@Shoepacker.com
When emailing in to cancel your order (if within the 8 hr. window), please put CANCEL ORDER in the subject line and send to orders@Shoepacker.com